XLA Design
For too long customers have been complaining about the irrelevance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to provide meaningful measurements of how they are able to do their job. Whether your service is out-sourced, in-sourced or co-sourced, most organisations measure the success of the service through a number (sometimes pages and pages) of SLAs and KPIs. Our XLA consultancy can help you implement Experience Level Agreements (XLAs) into your work module to significantly enhance your customer and employee experience, so you can understand what is most important to both groups.
Where to Start: XLA Design
XLAs are now more important than ever as employee experience is on the top of any CIO/CXO objective list. Organisations now (both internal and external) are asking themselves:
- Are my SLAs/KPIs relevant?
- What is an XLA?
- How do I begin to build an XLA?
- What do I need to do and where do I start?
XLA Design consulting with XLABS will support your organization to start your XLA journey. We support you to spread awareness of experience, identify experience gaps, and design the XLA that matters most to your customers and employees. We can either coach and advice you, take it on for you, or best of all, do it together.
Why Choose Us For XLA Consultancy?
XLABS is a trailblazer in the field of XLA. If you are an internal organisation or an external service provider and need hands-on, real-world, practical help and support to start or complete your XLA journey then our experienced consultants can help.
Let’s make something exceptional happen together.