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InSocial

Seamless Sentiment Analysis with InSocial

InSocial

A Structured Approach to Measuring Experience

To ensure that Experience Level Agreements (XLAs) are truly reflective of customer and employee perceptions, we’ve partnered with InSocial, a leading platform for real-time sentiment analysis. This partnership enables us to gather, analyze, and act on experience data in a structured, sustainable way eliminating survey fatigue and ensuring accurate insights.

As an official reseller of InSocial, we offer a one-stop solution for designing, deploying, and managing XLAs—complete with built-in sentiment measurement.

Key Features of InSocial for XLAs

  • Real-Time Sentiment Collection – Capture customer and employee feedback at the most relevant moments using automated, event-driven surveys.
  • Omnichannel Feedback – Gather insights via email, web, chat, SMS, and other channels to meet users where they are.
  • AI-Driven Analytics – Identify experience trends and key drivers of satisfaction through AI-powered text and sentiment analysis.
  • Personalized Survey Flows – Avoid survey fatigue with intelligent feedback loops that trigger only when needed.
  • Dynamic Dashboards & Reporting – Get real-time visibility into experience trends with interactive dashboards.
  • Integration with ITSM & Business Platforms

Interested in InSocial?

Submit your details below to discuss how XLABS Global can support your implementation of InSocial.

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