


InSocial
Seamless Sentiment Analysis with InSocial

A Structured Approach to Measuring Experience
To ensure that Experience Level Agreements (XLAs) are truly reflective of customer and employee perceptions, we’ve partnered with InSocial, a leading platform for real-time sentiment analysis. This partnership enables us to gather, analyze, and act on experience data in a structured, sustainable way eliminating survey fatigue and ensuring accurate insights.
As an official reseller of InSocial, we offer a one-stop solution for designing, deploying, and managing XLAs—complete with built-in sentiment measurement.
Key Features of InSocial for XLAs
- Real-Time Sentiment Collection – Capture customer and employee feedback at the most relevant moments using automated, event-driven surveys.
- Omnichannel Feedback – Gather insights via email, web, chat, SMS, and other channels to meet users where they are.
- AI-Driven Analytics – Identify experience trends and key drivers of satisfaction through AI-powered text and sentiment analysis.
- Personalized Survey Flows – Avoid survey fatigue with intelligent feedback loops that trigger only when needed.
- Dynamic Dashboards & Reporting – Get real-time visibility into experience trends with interactive dashboards.
- Integration with ITSM & Business Platforms
Interested in InSocial?
Submit your details below to discuss how XLABS Global can support your implementation of InSocial.