XMO as a Service

Experience Management, Fully Managed

Delivering Outcomes, Not Complexity

Managing Experience Level Agreements (XLAs) effectively requires continuous monitoring, data analysis, and strategic decision-making. For many organizations, maintaining an in-house Experience Management Office (XMO) is complex, resource-intensive, and distracting from core business priorities.

That’s where XMO as a Service comes in.

What is XMO as a Service?

XMO as a Service is a fully managed solution that ensures your organization achieves its desired experience outcomes without the operational burden. Powered by our XMO as a Product, this service takes complete responsibility for designing, monitoring, and improving XLAs—so you don’t have to.

We take care of everything, from gathering and analyzing sentiment data to providing actionable insights that drive continuous experience improvements. Every month, we deliver detailed reports, trends, and recommendations so you can focus on your core business while we safeguard your experience.

No overhead

We run your XMO for you

No complexity

We collect sentiment data and translate it into meaningful insights

No surprises

We report monthly on trends, improvements, and actions

Why Choose XMO as a Service?

While XLAs offer a powerful way to enhance customer and employee experience, many organizations struggle with the day-to-day management, governance, and measurement of experience data. Our fully managed service provides:

End-to-End XLA Management

We handle the full lifecycle of your XLAs, from design to execute and manage.

Sentiment-Driven Insights

We integrate and analyze X-Data (sentiment), O-Data (operations), and T-Data (technology) to provide a complete experience picture.

Monthly Reporting & Recommendations

Receive clear, actionable reports with key experience trends and recommendations tailored to your business.

Continuous Improvement

We proactively identify areas for enhancement, ensuring your experience strategy evolves alongside your business.

Seamless Integration

Our service works with leading platforms in the industry for a frictionless experience.

How It Works

We make experience management effortless by taking on all the responsibilities of your Experience Management Office:

Step 1: Set Up & Align XLAs
We work with you to define experience ambitions and key XLAs tailored to your business goals.
Step 2: Continuous Experience Monitoring
We actively collect and analyze sentiment, operational, and technical data.
Step 3: Monthly Reports & Insights
We provide clear, actionable reports on trends, gaps, and opportunities for experience enhancement.
Step 4: Ongoing Improvements
We drive experience initiatives that proactively improve employee and customer satisfaction.

Who Benefits from XMO as a Service?

IT & Service Management Teams: Offload XLA management while ensuring a seamless IT experience.
HR & Employee Experience Leaders: Gain real insights into employee satisfaction and drive retention.
Customer Experience Executives: Improve customer loyalty with proactive experience-driven strategies.
CIOs & Business Leaders: Ensure experience excellence while staying focused on strategic priorities.

Effortless Experience Management Starts Here

With XMO as a Service, you get all the benefits of expertly managed XLAs, without the operational hassle. Let us run your Experience Management Office while you focus on growing your business.