Experience Management Center
Revolutionize Experience Management with Intelligent XLA Solutions
In today's digital-first world, exceptional experiences drive competitive advantage. Our Experience Management Center (EMC) helps organizations optimize Experience Level Agreements (XLAs) through a perfect balance of sentiment, operational data, and technology.
What is the EMC?
More than a framework, the EMC is a complete solution that helps businesses design, deploy, and manage XLAs effectively. The solution provides:
- Real-time visibility into experience insights
- Automated experience-driven decision-making
- Alignment between operations and sentiment
Our EMC integrates seamlessly with your existing infrastructure—regardless of your organization's size, industry, or platforms.
Why Choose the Experience Management Center?
Traditional SLAs focus solely on technical performance metrics but miss what truly matters - how services make people feel. The EMC closes this gap by prioritizing experience-driven decisions.
Key Benefits to Your Organization
✓ Seamless XLA Design & Management
Create and monitor XLAs with real-time integration of sentiment, operational, and technical data.
✓ Automation & Governance
Monitor, analyze, and improve experiences with sophisticated automation and built-in governance tools.
✓ Data-Driven Insights
Combine X-Data (Sentiment), O-Data (Operations), and T-Data (Technical) for actionable improvements.
✓ Flexible Deployment
Available across different infrastructures—on-premises, cloud, or hybrid solutions.
✓ Proactive Experience Management
Get ahead of potential challenges before they escalate to ensure continuous improvement.
How the Experience Management Center Works
Our EMC solution integrates seamlessly with your existing digital ecosystem, whether you're using ServiceNow, Nexthink, HappySignals, or other ITSM/Experience platforms.
Core Features
Real-time Experience Dashboards
Visualize your entire experience landscape through intuitive, customizable dashboards.
Automated XLA Validation
Track how your XLAs align with real-time service performance and sentiment data.
End-to-End Experience Management
From designing new XLAs to measuring impact and driving improvements—all streamlined in one platform.
Who Benefits from EMC?
- Experience Management Teams: Improve governance and execution of XLAs
- IT & Service Management Leaders: Gain better control over IT experiences
- HR & Employee Experience Teams: Ensure employee interactions are seamless
- Customer Success Managers: Improve retention by aligning services with expectations
Transform Your Experience Management Today
Don’t let experience gaps hinder your business success. Whether you’re looking to refine your existing XLAs or start from scratch, our EMC solution gives you the tools and insights needed to deliver outstanding experiences.