XM & XLA® Introduction
Learn the Art and Science of Experience with XM & XLA® Introduction.
- Learn what experience is and why it is important for employee’s productivity and happiness
- Learn how experience can enhance your company’s growth
- Compare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together
- See how XLAs accurately measure moments over time and anticipate experience – prior to an incident
- See real-world examples in case studies and take part in a hands-on exercise to display the power of XLAs.
“Engaging, well facilitated, good mix of sessions to keep interest up” "As a service manager and someone that has been in service a long time you get used to a certain way of working and thinking. This course is helping to educate me in changing that"
Modern times
In today’s economy, where the majority of the workforce is made up of millennials or gen Z, and where money is no longer the primary motivating factor, the famous quote above has never been more important.
Employee Experience is now a key factor in determining our willingness to work for and stay with an organisation.
Whats's needed
XM & XLA® Introduction, enables attendees to engage with skilled and expert instructors to learn what experience is and why it is so important.
We will introduce attendees to the Art & Science of experience and illustrate how Experience Level Agreements (XLAs) are changing the way we design and manage technology.
Introductions
Attendees will learn how to measure experience, how it relates to ITSM principles, and how XLAs compare to the more traditional SLA, with a group exercise to cement learning.
XM & XLA® Introduction is an excellent interactive taster into the world of experience, with practicals to give attendees a good understanding of Experience principles.
Duration
This is a 1 day course running from 09:30 to 16:30, UK time.
Cost
£395
Upcoming XM & XLA® Introduction Courses
Experience Foundation
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.
Experience Foundation
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.
Experience Foundation
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.
XM & XLA® Introduction FAQs
XM & XLA® Introduction is for all professionals and organisations looking to improve their customer/employee experience. Many past attendees had heard of XLAs, but just as many found this training while searching to improve on their traditional Service Level Agreements (SLAs).
XM & XLA® Introduction is a one-day course, running from 09:30 - 16:30, GMT.
All of our courses can run both online and in person (at your location or ours). Unless it is specifically stated, expect the course to be run online. Should you book a place, we will send you a booking acknowledgement and then joining instructions will be sent to you close to the event date.
An understanding of ITSM (IT Service Management) principles would be beneficial, otherwise a keen interest in learning the Art and Science of Experience would be more than enough for XM & XLA® Introduction.