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SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n	\n		\n\n			Register your place\n	\n	\n	\n\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)\n                            \n                        Newsletter Yes\, I want to receive the XLABS newsletter
URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-6/
CATEGORIES:Experience Management and XLA® Foundation
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