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DTSTART;TZID=Europe/London:20250721T093000
DTEND;TZID=Europe/London:20250722T163000
DTSTAMP:20260416T113123
CREATED:20250523T105509Z
LAST-MODIFIED:20250523T124304Z
UID:10000110-1753090200-1753201800@xlabsglobal.com
SUMMARY:Foundation of XM and XLA®
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/foundation-of-xm-and-xla/
CATEGORIES:Foundation of XM and XLA®
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250714T093000
DTEND;TZID=Europe/London:20250716T163000
DTSTAMP:20260416T113123
CREATED:20250523T102214Z
LAST-MODIFIED:20250523T102214Z
UID:10000107-1752485400-1752683400@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation-8/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250623T093000
DTEND;TZID=Europe/London:20250624T163000
DTSTAMP:20260416T113123
CREATED:20250502T084529Z
LAST-MODIFIED:20250523T122857Z
UID:10000106-1750671000-1750782600@xlabsglobal.com
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-practitioner-5/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250616T093000
DTEND;TZID=Europe/London:20250618T163000
DTSTAMP:20260416T113123
CREATED:20250220T142323Z
LAST-MODIFIED:20250523T100931Z
UID:10000097-1750066200-1750264200@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation-7/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250512T093000
DTEND;TZID=Europe/London:20250514T163000
DTSTAMP:20260416T113123
CREATED:20250220T142026Z
LAST-MODIFIED:20250502T084730Z
UID:10000096-1747042200-1747240200@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation-5/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250428T093000
DTEND;TZID=Europe/London:20250430T163000
DTSTAMP:20260416T113123
CREATED:20250205T095710Z
LAST-MODIFIED:20250324T154743Z
UID:10000090-1745832600-1746030600@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation-6/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250326T093000
DTEND;TZID=Europe/London:20250327T163000
DTSTAMP:20260416T113123
CREATED:20250205T101456Z
LAST-MODIFIED:20250205T101456Z
UID:10000091-1742981400-1743093000@xlabsglobal.com
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-practitioner-4/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250218T093000
DTEND;TZID=Europe/London:20250220T163000
DTSTAMP:20260416T113123
CREATED:20250205T095303Z
LAST-MODIFIED:20250205T095303Z
UID:10000089-1739871000-1740069000@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241128T093000
DTEND;TZID=Europe/London:20241129T163000
DTSTAMP:20260416T113123
CREATED:20240816T135255Z
LAST-MODIFIED:20240816T135255Z
UID:10000068-1732786200-1732897800@xlabsglobal.com
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-practitioner-2/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241125T093000
DTEND;TZID=Europe/London:20241127T163000
DTSTAMP:20260416T113123
CREATED:20240816T135113Z
LAST-MODIFIED:20240816T135113Z
UID:10000067-1732527000-1732725000@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20260416T113123
CREATED:20240816T102934Z
LAST-MODIFIED:20240816T102934Z
UID:10000062-1729157400-1729269000@xlabsglobal.com
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-practitioner/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241016T163000
DTSTAMP:20260416T113123
CREATED:20240816T100644Z
LAST-MODIFIED:20240816T100644Z
UID:10000061-1728898200-1729096200@xlabsglobal.com
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n 	 \nWhat is Experience Management\n 	 \nHow to Measure Experience (including the Experience Management Frameworks)\n 	 \nCase Study Assignment (Lime Grove Airport)\n 	 \nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n 	 \n\n 	 \nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\n 	 \nExplore - Knowing where you currently are with experience\n 	 \nEnvision - Determining where you want your experience to be\n 	 \nEnable - Designing and identifying the experience indicators that will measure experience\n 	 \nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\n 	 \nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xlabsglobal.com/training/experience-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
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