BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLABS® Global - ECPv6.15.17.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLABS® Global X-ORIGINAL-URL:https://xlabsglobal.com X-WR-CALDESC:Events for XLABS® Global REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20260414T093000 DTEND;TZID=Europe/London:20260415T160000 DTSTAMP:20260416T214804 CREATED:20260128T170629Z LAST-MODIFIED:20260224T150028Z UID:10000121-1776159000-1776268800@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n\n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-8/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260325T093000 DTEND;TZID=Europe/London:20260326T160000 DTSTAMP:20260416T214804 CREATED:20251118T162327Z LAST-MODIFIED:20260224T145836Z UID:10000118-1774431000-1774540800@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-7/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260316T093000 DTEND;TZID=Europe/London:20260317T160000 DTSTAMP:20260416T214804 CREATED:20251121T163007Z LAST-MODIFIED:20260224T145654Z UID:10000120-1773653400-1773763200@xlabsglobal.com SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-practitioner-7/ CATEGORIES:Experience Management and XLA® Practitioner ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260210T093000 DTEND;TZID=Europe/London:20260211T160000 DTSTAMP:20260416T214804 CREATED:20251118T161856Z LAST-MODIFIED:20260128T171814Z UID:10000117-1770715800-1770825600@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-6/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260120T093000 DTEND;TZID=Europe/London:20260121T163000 DTSTAMP:20260416T214804 CREATED:20251118T161303Z LAST-MODIFIED:20251118T161303Z UID:10000116-1768901400-1769013000@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-5/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251112T093000 DTEND;TZID=Europe/London:20251113T163000 DTSTAMP:20260416T214804 CREATED:20250815T102243Z LAST-MODIFIED:20250917T155245Z UID:10000114-1762939800-1763051400@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-3/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20251020T093000 DTEND;TZID=Europe/Amsterdam:20251021T163000 DTSTAMP:20260416T214804 CREATED:20250815T110043Z LAST-MODIFIED:20250815T111225Z UID:10000115-1760952600-1761064200@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-4/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251008T093000 DTEND;TZID=Europe/London:20251009T163000 DTSTAMP:20260416T214804 CREATED:20250815T101837Z LAST-MODIFIED:20250917T155415Z UID:10000113-1759915800-1760027400@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-2/ CATEGORIES:Experience Management and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250929T093000 DTEND;TZID=Europe/London:20250930T163000 DTSTAMP:20260416T214804 CREATED:20250523T102849Z LAST-MODIFIED:20250815T101322Z UID:10000109-1759138200-1759249800@xlabsglobal.com SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250826T093000 DTEND;TZID=Europe/London:20250827T163000 DTSTAMP:20260416T214804 CREATED:20250523T122036Z LAST-MODIFIED:20250523T124337Z UID:10000111-1756200600-1756312200@xlabsglobal.com SUMMARY:Foundation of XM and XLA® DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/foundation-of-xm-and-xla-2/ CATEGORIES:Foundation of XM and XLA® ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250818T093000 DTEND;TZID=Europe/London:20250820T163000 DTSTAMP:20260416T214804 CREATED:20250523T102502Z LAST-MODIFIED:20250523T120951Z UID:10000108-1755509400-1755707400@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-4/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250813T093000 DTEND;TZID=Europe/London:20250814T163000 DTSTAMP:20260416T214804 CREATED:20250523T122543Z LAST-MODIFIED:20250523T122543Z UID:10000112-1755077400-1755189000@xlabsglobal.com SUMMARY:Experience Practitioner DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-practitioner-3/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250721T093000 DTEND;TZID=Europe/London:20250722T163000 DTSTAMP:20260416T214804 CREATED:20250523T105509Z LAST-MODIFIED:20250523T124304Z UID:10000110-1753090200-1753201800@xlabsglobal.com SUMMARY:Foundation of XM and XLA® DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/foundation-of-xm-and-xla/ CATEGORIES:Foundation of XM and XLA® ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250714T093000 DTEND;TZID=Europe/London:20250716T163000 DTSTAMP:20260416T214804 CREATED:20250523T102214Z LAST-MODIFIED:20250523T102214Z UID:10000107-1752485400-1752683400@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-8/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250623T093000 DTEND;TZID=Europe/London:20250624T163000 DTSTAMP:20260416T214804 CREATED:20250502T084529Z LAST-MODIFIED:20250523T122857Z UID:10000106-1750671000-1750782600@xlabsglobal.com SUMMARY:Experience Practitioner DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-practitioner-5/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250616T093000 DTEND;TZID=Europe/London:20250618T163000 DTSTAMP:20260416T214804 CREATED:20250220T142323Z LAST-MODIFIED:20250523T100931Z UID:10000097-1750066200-1750264200@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-7/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250512T093000 DTEND;TZID=Europe/London:20250514T163000 DTSTAMP:20260416T214804 CREATED:20250220T142026Z LAST-MODIFIED:20250502T084730Z UID:10000096-1747042200-1747240200@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-5/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250428T093000 DTEND;TZID=Europe/London:20250430T163000 DTSTAMP:20260416T214804 CREATED:20250205T095710Z LAST-MODIFIED:20250324T154743Z UID:10000090-1745832600-1746030600@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-6/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250326T093000 DTEND;TZID=Europe/London:20250327T163000 DTSTAMP:20260416T214804 CREATED:20250205T101456Z LAST-MODIFIED:20250205T101456Z UID:10000091-1742981400-1743093000@xlabsglobal.com SUMMARY:Experience Practitioner DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-practitioner-4/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250218T093000 DTEND;TZID=Europe/London:20250220T163000 DTSTAMP:20260416T214804 CREATED:20250205T095303Z LAST-MODIFIED:20250205T095303Z UID:10000089-1739871000-1740069000@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-3/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241128T093000 DTEND;TZID=Europe/London:20241129T163000 DTSTAMP:20260416T214804 CREATED:20240816T135255Z LAST-MODIFIED:20240816T135255Z UID:10000068-1732786200-1732897800@xlabsglobal.com SUMMARY:Experience Practitioner DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-practitioner-2/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241125T093000 DTEND;TZID=Europe/London:20241127T163000 DTSTAMP:20260416T214804 CREATED:20240816T135113Z LAST-MODIFIED:20240816T135113Z UID:10000067-1732527000-1732725000@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation-2/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241017T093000 DTEND;TZID=Europe/London:20241018T163000 DTSTAMP:20260416T214804 CREATED:20240816T102934Z LAST-MODIFIED:20240816T102934Z UID:10000062-1729157400-1729269000@xlabsglobal.com SUMMARY:Experience Practitioner DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-practitioner/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241014T093000 DTEND;TZID=Europe/London:20241016T163000 DTSTAMP:20260416T214804 CREATED:20240816T100644Z LAST-MODIFIED:20240816T100644Z UID:10000061-1728898200-1729096200@xlabsglobal.com SUMMARY:Experience Foundation DESCRIPTION:Foundation of XM and XLA® is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nFoundation of XM and XLA® provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\n\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs: \n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\nAccreditor: Van Haren \nCost: € 1\,500\, includes course material and exam \n\n\n \n \n\n Register your place\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required)\n \n Newsletter Yes\, I want to receive the XLABS newsletter URL:https://xlabsglobal.com/training/experience-foundation/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xlabsglobal.com/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT END:VCALENDAR