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DTSTART;TZID=Europe/London:20260519T093000
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SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,295\, includes exam – worth £295
URL:https://xlabsglobal.com/training/experience-management-and-xla-foundation-9/
CATEGORIES:Experience Management and XLA® Foundation
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SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Experience Management and XLA Practitioner builds upon learning from Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the seven-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nDetermining the Return on Experience (RoX)\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost:£1\,395\, includes exam – worth £345. \nAccreditor: APMG International.
URL:https://xlabsglobal.com/training/experience-practitioner-8/
CATEGORIES:Experience Management and XLA® Practitioner
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